Privacy Policy

Last updated: 17 June 2026

1. Who We Are

This website (medtourism.ae) is operated by Saelix LLC-FZ ("Saelix", "we", "us", "our"), a licensed medical tourism company based in Dubai, United Arab Emirates (Licence No. 2643144.01). We help international patients access trusted clinics, doctors and coordinated care in Dubai. We are responsible for the personal information collected through this website and our communication channels.

2. What Data We Collect

We only collect information that helps us understand your needs and coordinate your care:

Contact details

Your name, phone number, email address, country of residence, preferred language and the way you would like us to contact you.

Medical information you choose to share

Any details about your condition, symptoms or treatment goals that you voluntarily provide, as well as medical reports, scans or documents you choose to upload or send to us.

Technical and analytics data

Information such as your approximate location, device and browser type, the pages you view, and marketing campaign details (UTM parameters) and analytics signals that show how you found and used our website.

3. How We Use Your Data

We use your information to:

• Contact you and respond to your enquiry in your preferred language;
• Understand your case and review any documents you share;
• Coordinate with clinics, doctors, hotels and travel providers on your behalf;
• Prepare treatment plans, estimates and appointment arrangements;
• Provide support before, during and after your treatment;
• Improve our website and understand which information is most helpful.

4. Lawful Basis and Consent

We process your information based on your consent (which you give when you contact us or submit a form), to take steps at your request before and during the coordination of your care, and for our legitimate interest in operating and improving our services. You may withdraw your consent at any time by contacting us.

5. Medical Data Sensitivity and Confidentiality

We understand that health information is highly sensitive. Any medical details or documents you share are treated as strictly confidential. We share them only with the specific clinics or doctors needed to review your case and arrange your care, and only with your knowledge. We do not sell your medical information, and we do not use it for advertising.

6. Third Parties We Work With

To coordinate your journey, we may share relevant information with:

• Clinics, hospitals and doctors in Dubai who review your case and provide treatment;
• Hotels, travel and transport providers who support your stay, where you ask us to arrange them;
• Analytics and advertising platforms such as Google and Meta, which receive limited technical and usage data to help us measure and improve our website.

We only share what is necessary, and we ask our partners to handle your information responsibly.

7. Cookies

We use cookies and similar technologies to make the website work, remember your preferences (such as language) and understand how the site is used. You can control or disable cookies through your browser settings. Some features may not work fully if cookies are disabled.

8. Data Retention

We keep your information only for as long as needed to support your enquiry and care, to meet legal or regulatory obligations, and for reasonable record-keeping. When it is no longer required, we securely delete or anonymise it.

9. Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss or misuse. While no method of transmission over the internet is completely secure, we work to keep your data safe and limit access to those who need it.

10. Your Rights

Subject to applicable law, you have the right to access the personal information we hold about you, request correction or deletion, object to or restrict certain processing, withdraw consent, and request a copy of your data. To exercise any of these rights, please contact us using the details below.

11. International Transfers

Because we serve international patients and coordinate care in Dubai, your information may be transferred to and processed in the United Arab Emirates and other countries involved in your care. Where this happens, we take steps to ensure your information remains protected.

12. Children

Our services are intended for adults. We do not knowingly collect information from children except where a parent or guardian shares it on behalf of a minor receiving care. If you believe a child has provided us with information without consent, please contact us so we can address it.

13. Contact Us

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.